Get the remote support app

Remote uses the free, open-source RustDesk app. You only need to install it once.

Download RustDesk All downloads (GitHub)

Install on your device

1. Windows: run the downloaded .exe and choose Install (not “Run without installing”), so connect links open the app.
2. macOS: open the .dmg, drag RustDesk to Applications, then open it. Allow Screen Recording and Accessibility in System Settings → Privacy & Security when asked.
3. Linux: install the .deb / .rpm package and start RustDesk.
4. Android / iOS: install RustDesk from Google Play or the App Store.

If you are getting remote support (guest)

1. Open RustDesk. Note the ID and Password shown on the main screen.
2. Give both to your technician by phone or message. Never share them with anyone you did not contact.
3. When your technician connects, click Accept. You can end the session at any time.

If you are a customer with your own computers

1. Install RustDesk once on the computer you are connecting from.
2. Sign in, open My Computers and click Connect next to a PC. Your browser will ask to open RustDesk — allow it. The server details are filled in for you.
3. Enter the computer’s password if asked.